If you’re like me, you’ve probably made some purchases simply based on the fact that the items “looked cool,” only to have them fall short of your needs soon after. It is human nature to be attracted to what's on the outside, but it often doesn’t make for good decisions. It’s important to look below the surface and peer inside at the way it works and the quality of the parts before making a final decision or commitment.
This same mistake is often made in the hiring process. We see it all the time – a hiring manager is fooled by a slick resume or interview because a candidate presents a positive image and makes you believe they have all of the qualities you want. Wouldn’t it be nice to be able to actually see how your candidates work? Psychological pre-employment assessments can help you look past the resume, and see how your candidates might perform on the job. Just be certain that you are choosing the right assessment and provider.
Below are five tips to help you choose the right way to find ideal candidates.
1. Define Your Needs
Before exploring assessment options, first determine your organization's internal needs and what you want to get from the assessment(s). In other words, what is your main goal? Are you looking to improve the overall quality of employees? Reduce turnover? Improve safety? Seek input and involve the appropriate people.
2. Strong Foundation in Research
To get the outcomes you need, the assessment tools must be based on sound research and theory-driven content. No matter how cool the solution 'looks', pass it up if you can't talk directly with the behind-the-scenes people at the organization to discuss why they're measuring what they're measuring, what it's based on, and what validity evidence exists for your industry or position. Have you ever asked for this information? If so, was the vendor forthcoming with valuable information?
3. Documented Job Relatedness
Whatever selection process you choose, be sure it's legally defensible. Take the appropriate steps (e.g., job analyses) to establish job relatedness between the position and your assessment tools. Using assessment tools without establishing a linkage between the job and the tool puts your organization at risk for legal challenges.
4. Data Accessibility
As the client, you are entitled to the testing information that is collected - it belongs to you. Your assessment partner should be able and willing to provide analyses, reports and data interpretation as needed.
5. Service Orientation
With many organizations, there is the honeymoon effect - you get a lot of personalized attention and extra perks in the beginning, but the level of service drops over time. You should expect - and demand - excellent service and continuous improvement. Once the assessment is in place, the provider should monitor its performance and work with you to constantly evaluate the data.
If you follow these simple guidelines, you'll have an assessment partner who is committed to ensuring you have the best tools to hire the best people. Making the right choice based on job relevant information will lead to better decisions every time. Don't be fooled by the outside, and take a look on the inside.