Patient satisfaction reporting could be affected by the "nocebo effect"--the opposite of the placebo effect--in which patients have low expectations and report low outcomes, thereby affecting hospital scores, according to an editorial in the Huffington Post.
For more information:
- read the editorial
Many of our hospital clients are realizing that improving the patient experience requires a combination of establishing employee expectations, training and development, process improvement and selection – the idea that the candidate behaviors that lead to patient-focused care can be identified and built into the selection process. Considering this information, we’d think it would be easy to exceed these low expectations!