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Current Trends Impacting Talent Strategies

December 17, 2015

Patient satisfaction reporting could be affected by the "nocebo effect"--the opposite of the placebo effect--in which patients have low expectations and report low outcomes, thereby affecting hospital scores, according to an editorial in the Huffington Post.

For more information:

- read the editorial

Many of our hospital clients are realizing that improving the patient experience requires a combination of establishing employee expectations, training and development, process improvement and selection – the idea that the candidate behaviors that lead to patient-focused care can be identified and built into the selection process. Considering this information, we’d think it would be easy to exceed these low expectations!

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Bryan Warren Bryan Warren was the former Director of Healthcare Solutions at PSI. He was responsible for developing and promoting tools and services designed specifically for the unique challenges faced by healthcare organizations.