The staff in this video care about patients and go out of their way to make them know it. They are with them through their challenges and celebrate their small victories. Patient-centered care isn’t about writing your name on a white board, or executive rounding or scripting. It’s about thinking about what a patient needs, physically and emotionally, at every point in their care and going the extra mile to support them on their journey.
Obviously, a fun, choreographed dance routine isn’t right for every day and every situation, but I’m betting that this staff makes the patient their focus every day in thousands of smaller ways that are just as appreciated and don’t make it to YouTube.
The members of our Healthcare Consulting Team realize that they have a role in helping you to build a team with this sort of focus. It makes them proud to know that, even indirectly, they are helping our healthcare clients to make a difference in people’s lives. Individual behaviors make a real difference.