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Expert Series: The Value of Assessing Soft Skills in Credentialing

January 23, 2020

Soft skills, as we know, are very important when it comes to being effective in a job.

While most of credentialing focuses on hard skills like job knowledge, skills, abilities, and other types of competencies, there is room for soft skills in the credentialing space. Assessments for emotional intelligence, grit, and determination may help differentiate between somebody who has the competencies but may not be as effective, versus somebody who really excels. So, being able to assess and, in turn, allow people to get insight into to where they can improve when it comes to their soft skills, is meaningful.

Watch the third installment in PSI's Certification Expert Series with Amin Saiar, PhD, PSI's VP of Psychometrics, as he discusses how soft skills can make a difference in credentialing, for example, in re-certification.



If you haven't yet, be sure to check out our recently launched Certification Expert Series, where PSI's psychometricians and experts discuss topics like improving exam security, online proctoring best practices and trends, and continuing education. Stay tuned!


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Dr. Amin Saiar Dr. Amin Saiar is the Vice President, Psychometrics at PSI Services and joined PSI in January 2013. During his 12+ years of experience in the assessment industry, he has conducted job analyses, psychometric evaluation of credentialing programs, accreditation consulting, examination development, and standard setting for numerous certification and licensure programs. He is experienced in a variety of assessment formats including written examinations with alternative item types and performance-based examinations as well as assessment applications outside of credentialing including medicine, public health, licensure, career development, and organizational psychology. Dr. Saiar served as a commissioner for the National Commission for Certifying Agencies (NCCA) for 6 years, was a chapter author for the Third-Edition ICE Handbook, and is a current member of the Association of Test Publishers (ATP) Certification and Licensure Division leadership. He received his BA in Psychology from the University of California, Los Angeles and his PhD in Industrial/Organizational Psychology from the California School of Professional Psychology.